Sopra are now significantly underway in developing this comprehensive system designed specifically for Interfaces and other intermediary organisations.  

As a result of the needs identified via the successful Scoping Exercise undertaken by Sopra earlier last year, the system will include the following applications:

» Information library
» Online toolkits & questionnaires
» E-newsletters Online forums & networks
» Training & events
» Managing Intelligence database (incorporating Vbay functionality)
» Database reporting

For more information on any of the applications, how they can benefit your organisation or or any of the above applications please email:

Milo Governance Structure
The Milo Governance Structure document can be viewed here.

Sally Dyson (SVA Programme Manager)
Keith McCormac (Milo Project Manager)
Gavin Bell  (Milo Training and Support Officer)

Milo Project Board
To ensure that the aims of the Milo Project are delivered on time, within approved budget, and within agreed quality specifications. The Project Board represents the higher level interests of users and suppliers within the Milo project.

Members:
- Board Chair:  Paul White
- SVA Product Owner:  Kenny Murphy
- SVA Programme Manager:  Sally Dyson
- SVA IT Project Manager: Keith McCormac
- Senior Supplier /Consumer: Volunteer Development Scotland, 
- Head of Programmes:  Eliane Reid
- Online Services Manager:  Richard Dale
- Senior Supplier – Sopra, 
- Account Manager:  Alison McLaughlin
- Project Manager:  Phil Young

Milo Project Team
Control the production of the defined products and manage the project on a day to day basis. The Project Team Committee meets weekly.

Members:
- IP Project Manager:  Keith McCormac
- Sopra PM:  Phil Young
- Sopra:  Richard Atkinson

Role Definitions
All roles are subject to the “SVA Management Group Partnership Agreement – February 2010” and are both internal facing, to contribute to the smooth running of the project and external facing, to communicate key messages to the TSIs.  (can we link this here)?

Board Representative – Paul White
The Board Representative is vested with decision-making powers to arbitrate as necessary, particularly with regard to delivery times and costs.

The functions of this principally

• To define the objectives and general approach to be adhered to throughout the project
• To represent members of the programme board
• Manages communication and selling of the project for SVA and their involved partners.
• Accepts the application as a whole

 
Product Owner – Kenny Murphy
As part of the responsibilities as ‘owner of the project’ this role:

• Makes the fundamental decisions on needs and constraints of the product (solution)
• Chooses from among the different alternatives proposed the solution to be implemented
• Co-ordinates the needs and ensures the consistency of functions across the different parts of the product
• Ensures that the choices made are appropriate to the needs of the users
• Controls the user groups
• Directs and co-ordinates for SVA and the involved stakeholders
• Accepts the application as a whole.

Programme Manager – Sally Dyson
The programme manager participates in the bodies controlling the project and is in charge of the synchronization and coordination with other projects and teams interacting or interfacing with Milo

The functions of this role are principally

• To co-ordinate constrains and needs and ensures the consistency with other IT activities and / or projects
• To allocate resources: deploying the financial, material and human resources necessary to achieve the objectives of the project
• Directs and co-ordinates for SVA and the involved stakeholders

Project Manager – Keith McCormac
The project Manager appointed by the Management of the client is the ‘operational and day-to-day’ contact person for the Sopra Group Project Manager.  This role is to organize and manage the project for SVA according to the directives and procedures drawn up and agreed by both parties and is responsible for:-

• Coordination with Sopra group
• Organising the provision, by the Client, or the items needed by Sopra Group within the requisite periods
• Approving and accepting the documents issues by Sopra Group
• Organising acceptances of all deliverables supplied by carrying out tests and analyzing the results.
• Overall monitoring of the progress of the project

Business Analyst - SVA
The availability and presence of this individual are essential to the project.  This individual participates in the bodies controlling the project and has decision-making powers

The functions of this role are also:-

• To participate in defining the main goals and operational needs of each area
• To participate in the planning and supervision of implementation of the project ensuring that all SVA tasks are planned and executed in line with the overall project plan
• To promote communication (information over the project’s lifecycle)
• To coordinate the works and contributions within the specification and planning phase
• To ensure that the results of the work are fed back to the project team (for approval) as well as any requests for arbitration
• Project Business Analyst
• To represent users needs in dealings with the project team

Senior Supplier and User – VDS Eliane Reid / Richard Dale
Representative(s) of the Project Board which provides a dual role on the Board. As Supplier, VDS will provide specialist knowledge of existing products (specifically VBay) to support transition to MILO product for the benefit of the end users within the project.

Within User role – VDS is the owner/ custodian of volunteerscotland.org.uk and will represent its end users to ensure a continuity of quality service during transition period and into the future beyond the lifetime of the Milo project specifically, assuming that Milo will be completed by 31st March 2012.

These roles are subject to a Memorandum of Understanding between SCVO and VDS to ensure robustness of the relationship between parties. (In discussion)

VDS role responsibilities as Supplier will include:
• Attendance and input at workshops, project meetings, steering committees and strategic committees as agreed where practical.
• Provision of specialist advice and materials regarding the functionality of VBay to the Milo Project Board to allow Sopra Group to manage migration of functionality and data to Milo product.

VDS role responsibilities as User will include
• Attendance and input at workshops, project meetings, steering committees and strategic committees as agreed
• Agree and provide final sign off on technical requirements and development plan to ensure the required data from Milo is supplied to volunteerscotland.org.uk. (assuming that all testing meets the quality assurances of VDS technical board for volunteerscotland.org.uk)
• Ensure no loss of service or quality to volunteerscotland.org.uk users.
• Advise on design and development approach for data transfer to volunteerscotland.org.uk

Workshop Areas

Calendar Events
Developing the way in which TSIs can use Milo to manage events and record the information about the event and the organisations attending into the Milo database

Interaction Management
Developing the way in which all interactions (meetings, phone calls, and electronic communication) are recorded and connect across the Milo database.

Organisations
Supporting TSIs to manage information about Organisations including profiling data, contacts, locations, membership etc.

Standard Reports
To develop and agree the initial types of standard reports in relation to organisations, interactions and volunteering that will be available to everyone .

Ad hoc reporting
To develop the most appropriate mechanism for enabling individuals to report on a wide range of non-standard items to meet their individual needs. 

TSI Interface
Provides a series of interfaces to Milo which may be used by TSI’s to provided integrated services through their public websites

Volunteer Opportunity Placements
This covers developing an enhanced vBay system

VS Interface
Provides a defined interface to the Volunteer Scotland website allowing it to synchronise Volunteering and Opportunity information from Milo. 

Participants:
Each workshop is attended by a number of participants from the list below.  For further information please contact either Keith McCormac or Kenny Murphy.

Gail Anderson – Orkney Volunteer Centre
Tracey Bird  - SCVO
Corinna Donnelly -Falkirk and District CVS
Harriet Eadie - Edinburgh Volunteer Centre
Gilbert Grieve - East Dunbartonshire CVS
Ilse Mackinnon - SCVO
June MacLeod  - Glasgow CVS
Victoria McRae
Kenny Murphy – Falkirk and District CVS
Wendy Smith - Aberdeenshire
Alex Thompson - SCVO
Carol Tinto - Edinburgh CVS
Paul Wilson - Edinburgh Volunteer Centre
Richard Dale - VDS
David Maxwell - Glasgow Volunteer Centre